Securus Technologies is a for-profit company that provides technology solutions to correctional facilities. It’s products provide solutions for public safety, investigation, corrections and monitoring. They currently serve approximately 2,600 prisons across 45 states, as well as over 1,000,000 inmates. This company employs nearly 1,000 people. In 2016, Securus announced that they had invested $600 million in 3 years in patents, acquisitions, and technology.
A growing concern in prisons in recent years has been contraband cell phones. In 2016 Securus partnered with Harris Corporation to create “Cell Defender” technology. Their Managed Access Solutions have been approved in more than five correctional facilities. This year they announced their Wireless Containment Solution, this is technology that will prevent unauthorized cell phones from connecting to mobile networks.
Securus Technologies offered a challenge to GTL, which is their main competition in the industry. Because GTL insists that their technology and customer service are comparable to those of Securus Technologies. The company’s CEO, Rick Smith, want an independent judge to evaluate each company’s product set, customer service, and calling platform. There is really no contest here as GTL doesn’t have nearly as much invested in their technologies as Securus. As for the customer service, Securus has it’s own U.S. based call center, whereas GTL outsources a large part of their support.
When customers that have switched from GTL to Securus are asked to comment, they say that Securus does have the superior technologies as well as customer service. Testing reveals that Securus has 600% better call answer performance than GTL. Customers say that they prefer the technologies and customer service of Securus as well as the price. While GTL has yet to respond to the challenge, but the numbers don’t lie, and according to revenue customers prefer Securus 3 to 1.
In a recent video titled Securus Family Communication during Christmas, Securus Technologies advertised their video visitation program. The video was of a man talking to his son in one Christmas morning. Communication was made possible via a video camera. The viewer could also see the other person in the correction facility. The audience at the other end was a child who was home. While the two were talking, the boy went ahead to open a Christmas present. Although the father was detained, he could still share Christmas with his family. The video visitation feed has made this possible.
The video visitation visit is about how families can stay connected. Families can have a real moment even when one of them is imprisoned. The biggest benefit is to a child that gets to see his father. The kind of technology provided by Securus is an experience and not another product. Every child wants a Christmas gift from their parents. With the parent away, Children sometimes get deeply frustrated. The festive season may not be the best time for these kids. However, it is amazing to see an incarcerated father spend time with the child. The two share a special moment regardless of the fact that the father is imprisoned.
Throughout the Christmas and holiday season, the technology company allows inmates to speak to their families. The application rolled out a few years ago and is available in many correction facilities. The video visitation program has changed the lives of many. Securus understands the full significance of holiday. They know that giving children a chance to spend time with their parents is the best gift. These reasons led Securus to develop the video visitation tool.
Inmates and families always find it difficult to lead a normal family life. The lack of communication creates a separation that is hard to handle. Communications for families in correction facilities is critical as it helps strengthen the family bond. Many families with people in correction facilities spend countless hours visiting their loved ones. These visits are usually not easy, a parent working full time may find it difficult to get a day off. However, the video visitation program has created a great convenience and a unique family bond.
Family and friends want to keep communication lines with their loved ones who are incarcerated no matter what, but even more so during a crisis or devastating events. The floods in Louisiana are traumatic and are devastating. Some people have lost their lives and the death toll is rising. Many people have lost everything they own and are having to relocate to higher ground and are unsure about their future. Being able to communicate with loved ones during this time is very important and Securus Technologies is providing free telephone service for inmates of Louisiana to be able to contact their loved ones. Regardless of the reason for being incarcerated many family members want to be able to talk to their loved ones who are incarcerated and keep the communication line open whenever possible. During a time of crisis such as the floods occurring now this is even more important.
Based in Dallas, Texas, Securus Technologies provides phone service along with other communication service technologies that enable inmates to communicate with their loved ones along with the correctional facilities and law enforcement personnel. Providing this service to 45 states of the United States along with the District of Columbia, Canada and Mexico, Securus is branching out everywhere to ensure inmates have an open line of communication. Click here to learn ways in which Securus offers these services and the other things they have to offer also.
Keeping this open line of communication benefits the inmates and family members as they are able to keep in touch on all events that happen. During the floods that are occurring now in Louisiana it is even more important that family members and friends are able to keep each other updated on the events happening around them. While providing communication for a long time for inmates, Securus has even stepped beyond that to offer this service free during this time of need.