Customers Want Securus Technologies

Securus Technologies is a for-profit company that provides technology solutions to correctional facilities. It’s products provide solutions for public safety, investigation, corrections and monitoring. They currently serve approximately 2,600 prisons across 45 states, as well as over 1,000,000 inmates. This company employs nearly 1,000 people. In 2016, Securus announced that they had invested $600 million in 3 years in patents, acquisitions, and technology.

 

A growing concern in prisons in recent years has been contraband cell phones. In 2016 Securus partnered with Harris Corporation to create “Cell Defender” technology. Their Managed Access Solutions have been approved in more than five correctional facilities. This year they announced their Wireless Containment Solution, this is technology that will prevent unauthorized cell phones from connecting to mobile networks.

 

Securus Technologies offered a challenge to GTL, which is their main competition in the industry. Because GTL insists that their technology and customer service are comparable to those of Securus Technologies. The company’s CEO, Rick Smith, want an independent judge to evaluate each company’s product set, customer service, and calling platform. There is really no contest here as GTL doesn’t have nearly as much invested in their technologies as Securus. As for the customer service, Securus has it’s own U.S. based call center, whereas GTL outsources a large part of their support.

 

When customers that have switched from GTL to Securus are asked to comment, they say that Securus does have the superior technologies as well as customer service. Testing reveals that Securus has 600% better call answer performance than GTL. Customers say that they prefer the technologies and customer service of Securus as well as the price. While GTL has yet to respond to the challenge, but the numbers don’t lie, and according to revenue customers prefer Securus 3 to 1.